CORPORATE POLICIES
Effective 1/1/2008
TERMS OF SALE / PAYMENTS
All sales are paid in advance by check, cashiers
check, money order, credit card or wire. Credit and
payment terms are not offered to domestic or
international customers. All shipments will be made
after the payment clears our bank. Acceptable
letters of credit are irrevocable, drawn on a U.S.
bank with 50% being payable in advance and the
balance due upon presentation of bill of lading. In
the event a payment is not honored by the financial
institution on which it is drawn the customer will
be assed a return check fee of $25.00 per
occurrence. It is mutually understood Corporate
Policies and Terms of Sale are accepted inclusively
as a contract between Seller and Buyer when Buyer
places an order online, written and verbally.
LIMITED WARRANTY
Top Secret Coatings Inc. guarantees its products to
conform to its standards of quality control.
Liability is limited strictly to replacement of
product. The substitution of recommended Top Secret
Coatings products including but not limited to
application tools, cleaners, thinners, primers,
accelerator/hardener, paints or coatings or
recommended label instructions, application
directions, recommendations or standard industry
practices constitutes a breach of the Terms of Sale
agreement invalidating Limited Warranty. Recommended
application procedures and equipment, primers,
thinners and sundries must be used according to
manufacturer’s recommendations written and verbal.
All products must be applied according to label
directions, written instructions and standard
industry practices. No other warranty or guaranty of
any kind is made by Top Secret Coatings Inc., its
agents, implied or otherwise unless posted in
writing.
SUBSTITUTIONS
Top Secret Coatings Inc. reserves the right to
substitute what we determine are products of equal
or greater value without notice. Top Secret Coatings
Inc. reserves the right to change, update, alter or
substitute product ingredients, formulas,
specifications and packaging without notice.
PRICING POLICY
Top Secret Coatings reserves the right to change
prices without notice. Prices to dealers are based
on the full cases (standard packaging for standard
coatings products 4 gallons per case, 6 quarts per
case, for standard solvent products 6 gallons per
case, 12 quarts per case). A five-dollar ($5.00) fee
will be charged for each broken case.
DAMAGES ORDER ERRORS & SHORTAGES
All goods are consigned to the carrier in good
condition. It is the responsibility of the receiving
party to inspect the shipment for damage (visible or
hidden) and for accuracy. All order errors damage
and shortage claims must be reported with supporting
documents and invoice within ninety days. Shortages
and damages must be noted on the carrier’s
paperwork. When damaged goods are received after the
packages have been opened it is the responsibility
of the receiving party to file a claim for damages
with the carrier. Opened packages must be retained
for inspection by a representative of the carrier.
RETURNS, EXCHANGES & CANCELLATIONS
Order changes and cancellations will not be accepted
after the shipment has left our facility or while in
transit. Order changes and cancellations must be
made within 24 hours by calling 360-651-9050 9AM-5PM
Monday to Friday PST. Refused shipments will be held
in Will-Call for customer pick up. Reasonable
storage will be charged after 30 days on all refused
delivery shipments and after 90 days are subject to
disposal without notice. Refused deliveries returned
without authorization will be held free of storage
for 30 days; after 30 days storage costs are
incurred. Unauthorized returns are subject to
disposal after 90 days without notice. All orders
are tinted or colored on a per order basis therefore
all sales are final on colored and tinted products.
Returns and exchanges are not accepted on products
colored to order. Stock merchandise may be returned
or exchanged within sixty days. No returns or
exchanges will be accepted without return
authorization. All returns require an RTA (Return
Authorization Number). Approved returns are accepted
as product credits. Product credits are made F.O.B.
shipping point, less a minimum 20% restocking
charge. Returns, exchanges, cancellations and
product credits are not offered on batch, special
order and non-stock items.
COLORS
All orders are tinted or colored to order (see
return and exchange policy). Solvent based products
are tinted utilizing the Degussa 844 colorant
system. Water-based products are colored utilizing
the Degussa 888 colorant system. Federal Spec 595
colors are available by request. For MT (Mass-Tint)
colors utilizing the Degussa 844 or Federal 595
colorant system add $5.00 per quart, $15 per gallon
and $70 per five gallon container. For MT
(Mass-Tint) colors utilizing the Degussa 888
Universal colorant system add $2.50 quart, $10.00
per gallon and $50 per five gallon container. For
special order colors and color matches add $10.00
per container. Orders are carefully hand tinted but
variations in color may occur so a color sample from
each container is placed on the lid for customer
approval. Once a container has been opened, applied,
used or otherwise the color and contents of the
container is considered accepted by the user.
SHIPPING
Correct and timely shipments are our goal, however,
we will not be held responsible for damages due to
shipping delays, order errors or miss-shipments.
Returns, credits and refunds will not be accepted on
rush orders. Same day rush orders will be charged
$25 per box. Small packages are typically shipped by
UPS Ground. Shipments by common carrier are prepaid
or freight collect (F.O.B. origin). Top Secret
Coatings will have the discretion of selecting the
carrier.
STANDARD PACKAGE SIZES
Paint: 4 - gallons per carton, 6 quarts per carton.
Solvents: 6 gallons per carton, 12 quarts per
carton. Pallets normally are loaded with 144 one
gallon cans, or 20 five gallon containers. However,
where space permits, up to 180 one gallon containers
per pallet can be shipped.
QUESTIONS / INFO
Call 360-651-9050, fax: 360-548-8573, Email:
info@topsecretcoatings.com.
CONTRACTOR / DEALER INFO
Ask about our discount program for contractors,
jobbers and dealers reselling our products. Copies
of our product catalog and pricelists are available
by request without cost. Ask for a handbook and
pricelist today.
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